Shipping policy

SHIPPING POLICY

Last updated: May 27, 2026

Thank you for shopping with Vallence.

This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

All orders are processed after payment confirmation.

Please allow 1–5 business days for order verification, preparation, quality control, and dispatch.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping & Delivery Time

Once your order has been dispatched, the estimated delivery timeframe is:

7–21 business days after dispatch

Delivery times are estimates only and may vary depending on:

  • Destination country or region
  • Customs procedures
  • Carrier operations
  • Seasonal demand
  • Weather or unforeseen circumstances

Please note that delivery estimates are not guaranteed.

Shipping Confirmation & Tracking

Once your order is shipped, you will receive a shipping confirmation email containing tracking information (when available).

Tracking updates may take several business days to appear after dispatch.

Customs, Duties & Import Taxes

For international orders, customs duties, import taxes, and related fees (if applicable) are the responsibility of the customer.

Customs procedures may affect final delivery times.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Vallence is not responsible for delays, failed deliveries, or additional costs resulting from incorrect addresses submitted at checkout.

If an order has not yet been dispatched, please contact us as soon as possible to request address corrections.

Lost, Delayed, or Returned Orders

If your package appears delayed beyond the estimated timeframe, please contact our support team.

If an order is returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Unclaimed package

additional shipping charges may apply for reshipment.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, Vallence cannot guarantee delivery dates and is not liable for delays caused by shipping carriers, customs authorities, or events beyond our control.

Contact Us

If you have any questions regarding shipping, please contact:

Vallence
Email: contact@wearvallenceofficial.com